While our customer service department is always available to answer our customers' questions, we would list some of the most frequently asked questions here. Should you have additional questions, a customer service representative will be happy to assist.

  • I accidentally specified the wrong deadline. I need my work to be done earlier. Can you help me with it?

    As long as you are ready to compensate for a more painstaking toil of your writer, it is possible to reduce the time frame. However, it may be difficult to accomplish if only several hours are left before your new deadline. The charge is growing in relation to the urgency. If you initially paid a typical price for a week-long investigation, but now it should be carried out in 2 days, then you will have to cover the price of 5 days in between. Also, you cannot pay for the deadline alteration on your own, as you will need a special link for payment our financial manager will generate. Therefore, a new intense deadline makes your order slightly more cost-based.

  • Can your writing expert take my incomplete essay through?

    Yes, there is no problem in taking such half-written assignments. The assigned expert will read your essay from A to Z, and then continue the investigatory part. To find out more about it, please contact our Customer Care representatives.

  • I evaluated my academic deadlines and now need my orders to be delivered earlier than was designated. Is it probable?

    Usually, we do not breach our delivery policy, so every client has to wait for the specified deadline to receive the finished work. Nevertheless, if your writer still has time to complete the research even within the shortened time frame, then it is possible to start writing at an augmented pace. You should not forget that urgency needs compensation. It is obligatory to pay for the price difference.

  • I have just received a notification regarding a refund. If you intend to send my money back, will it take long?

    Only rare technical issues would case significant delays in refunds’ processing. In most circumstances, clients get compensation in a week. The shortest refund takes 3 days.

  • My payment failed, and I cannot figure out why. Any ideas?

    The authorization issue can be explained easily in most scenarios. At first, try several browsers to check whether the same problem occurs. Sometimes, your device needs to be reloaded to continue working normally. You can also check the Settings in the app of your bank card. There might be some common restrictions. If nothing helps, contact our agents.

  • Do you always edit the written projects?

    Yes, every writer is supervised by an editor. However, if you need to carry out intense proofreading of the written text, you can make use of the VIP Editing option. Simply choose "Get order proofread by editor", and add it to the overall price of your order.

  • I have personal reasons why my phone number should not be indicated. Is it compulsory?

    Not at all. We do not demand from you to share your phone number, and we value your privacy. You only have to realize that our cooperation will be more fruitful if we can contact you anytime, even when you are offline.

  • If I choose the service of the Preferred Writer, will I be charged much more than usual?

    By selecting the Preferred Writer, you choose the utmost level of writing, which our company can provide. It also means that your cooperation with the personalized expert will be even more profound. The writing connoisseur, who will be mainly focused on your orders, needs to be rewarded better. From our end, we promise that your writer will be one of our advanced experts with impeccable reputation. Although you need to pay more, the difference between “ordinary” writers and preferred ones is only 15%. Additionally, every paper created by your preferred writer will be checked for contextual coincidences via the state-of-the-art plagiarism tool.

  • I have paid for the order, but my transaction failed. Can you assist me?

    Our Financial department can only elucidate payment problems on our side. If the issue occurred on part of your bank, then you should send inquiries right there. You can send us the screenshot of the payment or invoice if your money was withdrawn from the card, but our system did not accept the payment. Try using an alternative payment method or the most reliable browser.

  • Can I receive notifications about my order?

    You will receive chargeless automatic emails regarding the changed statues of your order. It helps you understand if there are no impediments, questions from your writer and when it will. You can also order an extra informative service of updates via messages in our website’s system, SMS, and phone calls.

  • I reviewed the final version of my ordered composition, and I found certain drawbacks. Can I request it to be revised?

    Of course, every client is allowed to request a revision within 48 hours. If you want it to be free of charge, then ask about it right after you find some downsides in the written work. Only in specific cases with large works as theses you can request a revision in a month. Your revision request should be sent directly to the expert responsible for your work. For this, open “My orders” – “Completed orders”, where you will see the last orders, which were uploaded into the system after the deadline. Afterwards, click on “Revision”. Note, this request cannot be empty. It also needs thorough instructions and the precise deadline.

  • Can my writer produce a draft of the project he/she is working on?

    Yes, it is possible to request a draft of your work after your assigned expert completed 50% of the research paper. Yet, usually, the draft consists of 1 page. We create an extensive draft upon special request. This option is payable.

  • I have just been informed that my research paper should contain more pages. Should I place a different order?

    Yes, it will be more convenient to create a new order rather than to ask us to edit your initial details. Proceed to “My orders” and fill in another order form.

  • Can my order be resubmitted in case I provided incorrect information related to my project type, deadline, academic level, or a number of words?

    To avoid misconduct of constant resubmissions, we restricted the editing access in such a case. The details about your order can be edited, but only by the responsible person on our side. Simply write to us about the required changes. Of course, if there is a significant discrepancy from your initial instructions, we will recalculate the price for your order.

  • My attempts to submit answers in the order form continuously fail, along with the page updates.

    Due to size restrictions automatically set on our website, the attachment of a large file may cause such an error. In any case, this problem is easily solved: send your files via our official email. It is advisable to inform our agents about the issue beforehand.

  • What happens if my paper is late?

    Trust us when we assure you that your paper will never be late if Exclusive-Paper.net writers write it. However, to instill confidence in our customers, we do offer a money back guarantee. We assure you that papers written by Exclusive-Paper.net writers will be delivered on time.

  • What services does Exclusive-Paper.net provide?

    We offer premium research and writing services for any academic assignments. We are a versatile writing service that can help with custom dissertation papers, research of all kinds, theses, psychological case studies, term papers, history papers, custom essays on any topic, bibliographies, creative writing projects, reviews, book reports and more. We also offer proofreading and editing services.

  • Is Exclusive-Paper.net a real service?

    We are a legitimate writing service that abides by the laws.

  • What do I have to do to get a paper from Exclusive-Paper.net?

    Just place an order, providing all requirements and instructions. It only takes a few minutes. As soon as we receive payment, we will begin writing your essay.

  • When do you give assignments to your writers?

    As soon as we receive payment, our writers start gathering pertinent information that will be included in the essay. When that task is accomplished, the writers create academic written masterpiece for every student based on the obtained materials

  • When my essay has been completed, how do I get it?

    At the customer's request, we can email the completed essay, or he/she may download it from the student area of our website. While we do not resell any paper, we do keep one copy in the student's account so you can access it at any time.

  • Do you keep our transactions confidential?

    Customer privacy is a huge deal at Exclusive-Paper.net. We treat all customer details private and completely confidential. We never share any of your sensitive data with anyone. We show our customers respect!

  • What types of payment do you accept?

    At this time we accept PayPal and all major credit cards such as Visa, MasterCard and American Express among others.

  • Do you offer discounts?

    By all means! We offer some of the best discounts in the online writing industry. The good news is that the more pages our customers order, the better their discount becomes! That is right. We increase the discount percentage according to the number of pages that our customers order. This is the least we can do to say “Thanks for being our customer!”

  • Are your papers always of high quality?

    At Exclusive-Paper.net, we never compromise on quality. Our well-educated, experienced writers know how to deliver top-notch work time and again. We never let our customers down. Most students get A+ grades on our papers when they hand them in. Professors tend to love our work.

  • What about plagiarism?

    Exclusive-Paper.net does not provide copy-pasted content. We have a strict anti-plagiarism policy. We use advanced software to make sure each and every paper is completely original. Additionally, we offer a money back guarantee in case plagiarism is found and proven in your paper.

  • What about formatting?

    Our specially trained writers can write custom papers in all standardized writing and formatting styles that are accepted in colleges and universities across the world.

  • How long do you keep papers after you write them?

    After we complete a paper, it becomes the sole property of the customer who orders it. After that, we purge it from our system. We never resell the papers that are written at Exclusive-Paper.net.

  • Can I speak with my writer directly?

    We are one of those online writing services that allow customers to speak directly with their writers. Simply contact one of our customer service representatives for details.

  • When will my paper be completed?

    We begin the process of fulfilling your order as soon as we have received payment. It does not take our writers much time to fully satisfy the requirements for each paper. You will be notified by email when the paper has been completed.

  • What if I do not like my work?

    If you do not like the writing that we have done for you, we will make every effort to rectify the situation by offering you a free revision within the deadline.

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